Terms of Service

Welcome to WantToBuyTix!

We're building a marketplace for real fans. Our goal is to be transparent and fair. These terms are here to protect both you and us.

The Short Version

Be a good person. Don't try to game the system, sell fake tickets, or do anything illegal. We are a marketplace to connect buyers and sellers, and we are not responsible for the tickets themselves. Use our platform at your own risk. We can terminate accounts of anyone who abuses the system.

Offers, Payments, and Escrow

When you post a buy offer and add a card on file, you authorize us to charge that card if a seller provides the exact tickets you requested (same match, category, and quantity). An offer is a commitment, not a placeholder: sellers rely on it and spend real time and money preparing ticket transfers, so please keep an offer active only if you still intend to buy. Your payment is held in escrow and released to the seller only after you confirm you received your tickets. If a seller does not deliver the tickets you paid for, you are refunded in full. That is what the escrow protects.

Cancellations and Refunds

You can remove an active offer at any time before it is matched to a seller, and you will not be charged. If you cancel after a seller has already been matched to your offer or has begun transferring tickets, a cancellation fee of up to 5% of the order total may apply, and payment-processing fees are non-refundable. This covers the non-refundable cost of processing your payment and the seller's wasted effort. We review cancellation requests case by case and will always try to be fair.

For Sellers

When you respond to a buy offer, you're committing to transfer the exact tickets promptly once the deal is approved. The buyer's payment is secured in escrow before you transfer, and it's released to you once the buyer confirms they received the tickets, which we ask them to do within 1 to 2 hours.

You stay in control of your tickets the whole way. If a buyer backs out before accepting your transfer, you should cancel the transfer in your FIFA account and the tickets are returned to your account, yours to keep or sell to another buyer. In that case the sale doesn't complete and no payout is made, but you keep your tickets and stay in control of them. If a buyer disputes a transfer they already accepted, contact us and we'll help resolve it.

Thanks for being a part of our community!